Introduction to the Shiftconnector® Helpcenter

In our Shiftconnector® Helpcenter you have the possibility to get assistance and advice on configuration topics from our knowledge base. Furthermore we are happy to receive your requests at any time in our Helpcenter and you have the possibility to get an overview of the status of your requests.

In the future you can look forward to further new functions and modules for Shiftconnector®.

Just register to get your personal access to Shiftconnector® Helpcenter.

Support Request for customers with an active support contract

Please leave a support request online and we will happily respond to your questions. Please note that we can only process requests from customers with an active support contract.

Processing times

Standard Service Agreement

24/7 Service Contract

Monday - Friday, 9 to 17 (CET, EST) support from our technical team, except on public holidays.

Access to the online helpcenter.

beinhaltet im Standard-Servicevertrag
beinhaltet im Standard-Servicevertrag
beinhaltet im 24/7-Servicevertrag
beinhaltet im 24/7-Servicevertrag

24/7 record your support request, processing next business day to agreed response times.

beinhaltet im Standard-Servicevertrag
beinhaltet im Standard-Servicevertrag
beinhaltet im 24/7-Servicevertrag
beinhaltet im 24/7-Servicevertrag

24/7 support from our technical team, including weekends and holidays using the 24/7 phone number and PIN.

nicht im Standard-Servicevertrag
nicht im Standard-Servicevertrag
beinhaltet im 24/7-Servicevertrag
beinhaltet im 24/7-Servicevertrag

Please contact the 24/7 phone number that was issued as part of the contract and have your customer number and PIN ready. If you do not know the number, please call your internal company representative and ask for this information.

Support request for standard service contract customers

Europe & Worldwide: +49 (0)7761 55959-23

USA & Canada: +1 (617) 618-5261

Monday - Friday, 9:00 to 17:00 CET and EST support from our technical team, except on public holidays.There is 24/7 recording of your support requests and we will respond during business hours.


Online Support Request

Yes, I would like…

Thank you for your interest.

Your request has been submitted successfully.

Your personal consultancy team

Felix Michler
Felix Michler

Felix Michler
Sales Lead Europe

Dennis Ladd
Dennis Ladd

Dennis Ladd
Sales Consultant USA

USA & Canada
+1 (617) 618-5261

Europe & Worldwide
+49 (0)7761 55959-0

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