Support Request for customers with an active support contract
Please leave a support request online and we will happily respond to your questions. Please note that we can only process requests from customers with an active support contract.
Processing times
Standard Service Agreement
24/7 Service Contract
Monday - Friday, 9 to 17 (CET, EST) support from our technical team, except on public holidays.
Access to the online helpcenter.
24/7 record your support request, processing next business day to agreed response times.
24/7 support from our technical team, including weekends and holidays using the 24/7 phone number and PIN.
Please contact the 24/7 phone number that was issued as part of the contract and have your customer number and PIN ready. If you do not know the number, please call your internal company representative and ask for this information.
Support request for standard service contract customers
Monday - Friday, 9:00 to 17:00 CET and EST support from our technical team, except on public holidays.There is 24/7 recording of your support requests and we will respond during business hours.
Online Support Request
Yes, I would like…
Thank you for your interest.
Your request has been submitted successfully.
Your personal consultancy team
Andreas Eschbach
CEO
Felix Michler
Sales Manager
USA & Canada
(617) 618-5261
Europe & Worldwide
+49 (0)7761 55959-0
USA & Canada
eschbach North America Inc.
31 St. James Avenue
Boston, MA 02116
United States
+1 (617) 618-5261
Europe & Worldwide
eschbach GmbH
Schaffhauser Str. 97
79713 Bad Säckingen
Germany
+49 (0)7761 55959-0
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