Support Request for customers with an active support contract
Please leave a support request online and we will happily respond to your questions. Please note that we can only process requests from customers with an active support contract.
Processing times
Standard Service Agreement
24/7 Service Contract
Monday - Friday, 9 to 17 am (CET) support from our technical team, except on public holidays
24/7 record your support request, processing next business day to agreed response times
24/7 support from our technical team, including weekends and holidays using the 24/7 phone number and PIN.
Please contact the 24/7 phone number that was issued as part of the contract and have your customer number and PIN ready. If you do not know the number, please call your internal company representative and ask for this information.
Support request for standard service contract customers
Support-Phone: +49 (0)7761 55959-23
Monday - Friday, 9:00 to 17:00 CET support from our technical team, except on public holidays.There is 24/7 recording of your support requests and we will respond during business hours.
Online Support Request
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Your personal consultancy team
Andreas Eschbach
Managing Director
Anna Sutera
Account Management
USA & Canada
(617) 618-5261
Europe & Worldwide
+49 (0)7761 55959-0
Contact
USA & Canada
+1 (617) 618-5261
Europe & Worldwide
+49 (0)7761 55959-0