Support Request

Support Request for customers with an active support contract

Please leave a support request online and we will happily respond to your questions. Please note that we can only process requests from customers with an active support contract.

Processing times

Standard Service Agreement

24/7 Service Contract

Monday - Friday, 9 to 17 am (CET) support from our technical team, except on public holidays

24/7 record your support request, processing next business day to agreed response times

24/7 support from our technical team, including weekends and holidays using the 24/7 phone number and PIN.

Please contact the 24/7 phone number that was issued as part of the contract and have your customer number and PIN ready. If you do not know the number, please call your internal company representative and ask for this information.

Support request for standard service contract customers

Support-Phone: +49 (0)7761 55959-23

Monday - Friday, 9:00 to 17:00 CET support from our technical team, except on public holidays.There is 24/7 recording of your support requests and we will respond during business hours.

Online Support Request

Title
Forename

Professional Title
Surname

Company Name
E-Mail*
Phone*

Message

: Privacy Policy*
: I have read the Privacy Policy note. I agree that my details and data will be collected and stored electronically to answer my request. Note: You can revoke your consent at any time by e-mail to nfschbchcm.

: * Mandatory

Yes, I would like…

a personal presentationa pilot installation for my plant

Forename*Surname*

E-Mail*Phone*

Company*

Bitte nicht ausfüllen*

Message

I have read the Privacy Policy note. I agree that my details and data will be collected and stored electronically to answer my request. Note: You can revoke your consent at any time by e-mail to nfschbchcm.