Introduction to the Shiftconnector® Helpcenter

In our Shiftconnector® Helpcenter you have the possibility to get assistance and advice on configuration topics from our knowledge base. Furthermore we are happy to receive your requests at any time in our Helpcenter and you have the possibility to get an overview of the status of your requests.

In the future you can look forward to further new functions and modules for Shiftconnector®.

Just register to get your personal access to Shiftconnector® Helpcenter.

 
 
Shiftconnector® Helpcenter
 
 

Support Request for customers with an active support contract

Please leave a support request online and we will happily respond to your questions. Please note that we can only process requests from customers with an active support contract.

Processing times

Standard Service Agreement

24/7 Service Contract

 

Monday - Friday, 9 to 17 (CET, EST) support from our technical team, except on public holidays.

Access to the online helpcenter.

beinhaltet im Standard-Servicevertrag
beinhaltet im 24/7-Servicevertrag
 

24/7 record your support request, processing next business day to agreed response times.

beinhaltet im Standard-Servicevertrag
beinhaltet im 24/7-Servicevertrag
 

24/7 support from our technical team, including weekends and holidays using the 24/7 phone number and PIN.

nicht im Standard-Servicevertrag
beinhaltet im 24/7-Servicevertrag
 

Please contact the 24/7 phone number that was issued as part of the contract and have your customer number and PIN ready. If you do not know the number, please call your internal company representative and ask for this information.

Support request for standard service contract customers

Europe & Worldwide: +49 (0)7761 55959-23

USA & Canada: +1 (617) 618-5261

 

Monday - Friday, 9:00 to 17:00 CET and EST support from our technical team, except on public holidays.There is 24/7 recording of your support requests and we will respond during business hours.

Online Support Request

 
 
 
 
 

I have read the Privacy Policy note. I agree that my details and data will be collected and stored electronically to answer my request. Note: You can revoke your consent at any time by e-mail to nfschbchcm.

 
 

* Mandatory

 

Yes, I would like…

 
 
 
 
 

I have read the Privacy Policy note. I agree that my details and data will be collected and stored electronically to answer my request. Note: You can revoke your consent at any time by e-mail to nfschbchcm.

 

Thank you for your interest.

Your request has been submitted successfully.

Your personal consultancy team

 
 
Felix Michler

Felix Michler
Sales Lead Europe

Dennis Ladd

Dennis Ladd
Sales Consultant USA

 

USA & Canada
(617) 618-5261

Europe & Worldwide
+49 (0)7761 55959-0

 
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USA & Canada

eschbach North America Inc.
Prudential Tower
800 Boylston Street
Boston, MA 02119
United States
+1 (617) 618-5261

Europe & Worldwide

eschbach GmbH
Schaffhauser Str. 97
79713 Bad Säckingen
Germany
+49 (0)7761 55959-0

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